At Wild Acre Kennels, we believe in complete transparency with our clients. Recent updates to our spa policies have prompted questions about additional charges for certain situations. Let's dive into why these policies exist and how they help us provide the best possible care for your beloved pets.

The Hidden Challenges of Skunked Dogs

When your curious pup has an unfortunate encounter with a skunk, the aftermath requires more than just a regular bath. These situations demand:

Specialized deodorizing solutions that effectively break down skunk oils
Multiple washing cycles to ensure complete odor removal
Additional time and attention from our grooming staff
Special handling to prevent cross-contamination with other dogs in our facility

These extra steps protect not only your dog but also other pets in our care from residual odors and chemicals.

Matted Fur: More Than Just a Grooming Challenge

Severely matted fur presents unique challenges that go beyond regular grooming needs. When we encounter matted coats:

Our groomers must work slowly and carefully to prevent skin damage
Special tools and techniques are required for safe mat removal
The process often takes 2-3 times longer than a regular grooming session
Extra care must be taken to identify and protect any skin irritation hidden under mats

These situations require additional expertise and time to ensure your dog's comfort and safety throughout the process.

Understanding Our Cancellation Policy

Our 24-hour cancellation policy helps us maintain efficient scheduling and fair service for all clients. When you schedule an appointment:

We reserve dedicated time specifically for your dog
Our groomers prepare specialized tools and space
Other clients may have been waitlisted for that time slot
Staff scheduling is arranged to ensure proper care

Last-minute cancellations impact not only our schedule but also other pet parents who could have used that time slot.

Anxiety Assessments: Putting Safety First

Our new policy requiring assessments for dogs with extreme fear of water or nail trims isn't about being selective—it's about ensuring the best experience for every dog. Here's why:

Stressed dogs require specialized handling techniques
Pre-assessments help us develop appropriate handling strategies
We can better prepare for each dog's specific needs
Both dog and groomer safety are prioritized

This approach allows us to provide better service and a more positive experience for anxious dogs.

Looking Forward

These policies reflect our commitment to maintaining the highest standards of pet care while ensuring a safe working environment for our professional groomers. We appreciate your understanding and continued trust in Wild Acre Kennels.

Ready to Schedule Your Dog's Spa Day?

Contact Wild Acre Kennels today to book your appointment or discuss any special care requirements your dog may need. Our expert team is here to provide the best possible grooming experience for your furry family member.

Your dog's comfort and safety are our top priorities. Thank you for choosing Wild Acre Kennels for your pet care needs.

Why We Have Special Service Fees: Protecting Your Dog and Our Groomers